Frequently Asked Questions

Marriage counselling over the phone, Online counselling services Australia, online Relationship therapist Melbourne

FAQs about our Relationship Counselling

We tailor plans and sessions based on your situation. We will talk with you to best tailor an equitable solution that will not only get you the results you are looking for, but also provide you with the tools to use for a lifetime. .

Absolutely not. We lay down all the fees upfront and we respect our clients.

Each person, each case and every single occurrence is different. We assess your situation and provide you plans to suit your individual needs.

No. We do not provide our clients with any legal advice.

Partners can attend counselling together. This can help you both to gain an understanding of the issues in your relationship and find collaborative ways to improve. Some couples who are considering separation can also benefit from couple counselling, as it can help you and your partner separate on respectful terms. You will both liaise with our specialists and follow a plan of attack that will rectify your situations

During your initial appointment, your counsellor aims to gain a solid understanding of your situation and your concerns. We’ll ask you a broad range of questions to find out what you are struggling with, as well as areas of your life where things may be going well. Your answers will help the counsellor to gain a better understanding of your situation and perspective, and the best way to help you.

Our counsellors have qualifications in counselling and specific training and experience with a range of issues, including relationships, families, and children. When you contact us, our friendly staff will talk to you about why you’re seeking counselling and book an appointment for you with an appropriate counsellor.

Yes, counselling sessions are confidential. RCA respects the privacy of clients and the confidentiality of client information. Your information is held securely and confidentially within RCA.

Counselling helps to take time out from your situation and see it from a fresh perspective. Working with a counsellor gives you, or you and your partner, a chance to think about what you can do to change your situation for the better. It also gives you a chance to explore complex or difficult issues in a safe and confidential environment.

We can’t do this for you, but during or at the end of the first session, the counsellor will help you with ways to approach and encourage your partner to come.

Telephone Counselling allows you to receive counselling on any relationship or personal issues without commuting to our office, just by using a normal telephone line at home or office or on the go via your mobile phone.

You can also have a video session with your counsellor where you see each other and talk with each other in a virtual face-to-face setting (similar to Skype).
To talk with your counsellor via video, you will need to schedule a time with your counsellor and log in to your counselling room at that time. Your counsellor will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your counsellor

The standard charge is $140 per hour for a minutes session. 30 minute sessions costing $75 are available, and are normally recommended for someone using the service for the first time. The call charge is included in the session fee, and is based on calls within Australia landlines and any Australian Mobile Network. Payment must be made 24 hrs prior to the date and time of the pre-booked session or payment will be taken via a debit/credit card, prior to commencing a counselling session. Please ensure you have a valid card at hand to use when calling to book an instant/urgent session.

If when the Counsellor or Receptionist calls at the agreed time and date and either there is no answer on the telephone number(s) provided or you indicate that you cannot/do not wish to proceed, no refund can be given. Counsellors will invariably try more than once to contact you and will leave a message if there is a message facility and you have agreed you are happy for us to do this.

Please read our privacy and confidentiality policy this section outline how (and why) we collect and process your personal information and keep it safe. If you have any questions about this, please email: [email protected]