Fee for face-to-face sessions is charged for each individual session at their conclusion. Fees for telephone( individual only) and on-line sessions are paid at the time of booking the session on our website, or for a short notice and urgent session, payment will be taken over the phone by an administration team member prior to commencement of the session with full fee payable if session is cancelled. Payment can be made by Visa, MasterCard and American Express and / or cash payments ( Face to face only). For rebates please contact your your health insurer provider before making a booking with us however please be advised that there are no rebates available for relationship and marriage counselling under the current Mental Health Plan.
You MUST provide 48 hours’ notice to cancel or reschedule an appointment. If you provide less than 48 hours’ notice or fail to attend (FTA) your appointment you will be charged for the full fee for booked session.
A cancellation fee of $100 will apply for a 55minute session and $150 for an extended 90minute session. Cancellation fee for the full session fee will apply if a cancellation is received with less than 24hour notice.
Please note that when an appointment is made, the time is specifically reserved for the person that made the booking and cannot be given to anyone else.
Please email RCA at [email protected] should you require any clarification regarding our cancellation policy.