Payment Cancellation Policy
On-line session via Zoom,, telephone and ,face to face is paid when booking the session day and time of your choice online on our website (Payment Cancellation Policy).
Payment Cancellation Policy – For a short notice or urgent session, a Tax invoice will be emailed for immediate payment or paid over the phone at the start of the session.
A payment receipt will be sent for the total amount paid.
The full fee is payable if session is cancelled. Payment can be made by Visa, MasterCard and American Express and /or cash payments (Face to face only).
We do not charge any fee for Credit Card payments.
Please note that when an appointment is made, the time selected is specifically reserved for the person making the booking and cannot be given to anyone else.
You must provide 48 hours’ notice to cancel or reschedule an appointment.
If you provide less than 48 hours’ notice or fail to attend (FTA) your appointment you will be charged for the full fee for booked session.
A administration fee of $120 will apply to reschedule an appointments.
Please email RCA at [email protected] should you require any clarification regarding our cancellation policy.
IMPORTANT NOTICE
We do not charge additional fees for afterhours session and for payments by Credit Cards, we do however, charge FULL FEE if you cancel your appointment with less than 48 hours’ notice, or fail to attend (FTA) your booked session (Phone and Zoom included).
There are currently no rebates available for any of our services, including Marriage and Relationship counselling even under a Mental Health Plan.
